Terms & Conditions

This is a legal agreement for using this website (Platform) and its services.

• By using the Platform, you agree to these terms.

• The Platform is owned by Spider Grid Solutions.

• These terms can be changed anytime, so check back often.

• You must provide true information when registering.

• The information on the Platform may not be accurate and we are not responsible for errors.

• You use the Platform at your own risk.

• The content of the Platform is owned by Spider Grid Solutions. Don't copy it.

• You agree to pay any charges for using the services.

• Don't use the Platform for illegal purposes.

• Links to other websites are not our responsibility.

• Using the Platform creates a binding contract between you and Spider Grid Solutions.

• If you break these terms, you may be responsible for any damages.

• Unexpected events may prevent us from fulfilling our obligations.

• Indian law applies to these terms.

• Any disagreements will be settled in courts located in Madurai, India.

• Contact Spider Grid Solutions with any questions.

Privacy Policy

What information do they collect?

• Information you provide like name, address, phone number, email, etc.

• Information about your activity on the Platform.

• In some cases, with your consent, sensitive information like bank details or biometric information.

How do they use your information?

• To provide you with the services you request.

• To improve your experience on the Platform.

• To send you marketing messages (you can opt-out).

• To detect and prevent fraud.

• To comply with the law.

Who do they share your information with?

• Other companies in the SPIDER GRID SOLUTIONS group.

• Sellers and business partners to provide you with services.

• Third-party service providers like logistics companies.

• Law enforcement agencies if required by law.

How do they protect your information?

• They use security measures to protect your information, but no system is completely secure.

How long do they keep your information?

• They keep your information for as long as they need it to provide services or as required by law.

What are your rights?

• You can access, correct, and update your personal information.

• You can withdraw your consent for them to use your information (but this may limit your use of the Platform).

Changes to the Privacy Policy

They may update this Privacy Policy, so check back often.

Refund and Cancellation Policy

• Cancellations: You can usually cancel an order within 2 days of placing it. However, if the seller has already started shipping or delivering the product, you may not be able to cancel. You can reject the product when it's delivered.

• Perishable Items: We cannot cancel orders for perishable items like flowers or food. However, if the quality is bad, you can request a refund or replacement.

• Damaged or Defective Items: Report any damaged or defective items to our customer service within 2 days of receiving them. We'll check with the seller and decide on a refund or replacement.

• Product Mismatch: If the product you received is different from what was advertised, report it to customer service within 2 days.

• Manufacturer Warranties: For products with warranties, contact the manufacturer directly.

• Refunds: If a refund is approved, it will be processed within 2 days.